Answer Desk

Spaceslots Casino: Reach a Person Fast

Route your question to live chat, e-mail or the phone line, and someone replies around the clock, day or night.

Talk to support Instant account, no verification delay

Paid out today

261,105 £

3,074 Playing now

Regulated by the UK Gambling Commission, licence 82117-8376-R-380344

Average payout processed in 5 minutes, up to £89,000 per transaction

TLS 1.3 encryption and eCOGRA certified for fair play

Faster Answers

Spaceslots Casino Keeps Every Door Open

Switching between routes is fine here; pick whichever suits the moment you are in.

Instant Answers

Quick questions about a bonus or a stuck game clear up in about four minutes on live chat, which answers at any hour of the day.

Start chat

Send the Details Once, Not Twice

Longer cases, such as a document query or a statement of play, suit e-mail: write to [email protected] and expect a reply within roughly twelve hours.

Write to us

Voice Line to a Person

Anything urgent, like a locked account, is handled on the phone: call +44 20 2735 7106 (GMT) and most calls get answered inside about five minutes.

Call support

Help That Fits

UK Support Details in One Table

Skim the six rows below and you will know exactly where British players stand.

Reach us

British phone line+44 20 2735 7106

Support clockGMT

Languages spokenEnglish, German, Finnish, Norwegian

Drop us a line[email protected]

Supervision

Licensed byUK Gambling Commission, 82117-8376-R-380344

Help

Gambling supportGamCare, BeGambleAware, GAMSTOP

Spaceslots Casino Complaints Trail

When a Reply Leaves You Unsatisfied

Use this route when a reply has already landed but the outcome still feels wrong to you.

Which Details Do You Need?

Send the full story to [email protected], quoting your account email, dates, amounts and any chat reference. Attach screenshots so nothing is lost in translation.

The Written Decision

Our team reads your case again from the start and answers with a written decision. Expect that reply within eight weeks at the latest, usually far sooner.

After the First Answer, a Second Look

Still unconvinced by that decision? Ask for a manager review of the same file, and the final internal answer arrives with a clear reason behind it.

Take Your Case to the Commission

Wait for the eight-week deadline to pass, or for a final response, then take the matter to the UK Gambling Commission, our named regulator under licence 82117-8376-R-380344.

Five Departments

One Inbox Confusion, Replaced by Clear Ownership

Naming the right inbox first time removes the nagging worry that your message has vanished.

Your account

General support[email protected]

Document verification[email protected]

Money matters

Deposits and withdrawals[email protected]

Everything else

Complaints[email protected]

Privacy requests[email protected]

Business and partnerships[email protected]

Answer Times

Check Who Answers and How Fast

After reading this, you will know exactly how long each route takes to answer you.

Live Chat

Chat hoursTwenty-four hours daily

Chat first replyFour minutes

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail replyTwelve hours

Phone

Phone number+44 20 2735 7106

Phone waitFive minutes

Answering Right Now

Read This Before You Get In Touch

Saves you waiting on the line for the question most players ask first.

trustHow long before someone answers my chat?+

No password is ever needed. The team finds your account with the email address you registered and one detail from your last deposit, such as the amount or the method used. Have your full name and date of birth to hand as well.

trustWhat happens when I write in another language?+

English is the main language of the desk, and the team also answers in German, Finnish and Norwegian. Line up your question in whichever of the four suits you best, since replies come back in the same language. Everything else on the site is written in English.

trustCan I close my account and still withdraw?+

You can shut your account whenever you choose, and no reason is required. Ask through live chat or from the address on your account, and the desk confirms closure in writing. Funds still in the balance are returned to your payment method once verification clears.

trustWhat happens if a casino breaks its licence rules?+

Spaceslots Casino Ltd holds a licence from the UK Gambling Commission, numbered 82117-8376-R-380344. If the site stops meeting those standards, the regulator can fine the operator, impose conditions or pull the licence. That licence number sits on every page footer for you to check.

trustWhat if my verification is taking longer than usual?+

Allow up to 66 hours from the moment your documents land. A clear photo of each document, with every corner showing and no glare, is what keeps it inside that window. The verification desk emails you the outcome, so there is no need to chase it.

trustWhere do complaints go when support cannot help?+

Where a reply leaves you dissatisfied, ask the adviser to escalate and send the whole trail to [email protected]. Spaceslots Casino Ltd responds in writing once the file has been reviewed. Still unhappy after that? Take it to the UK Gambling Commission, the regulator behind licence 82117-8376-R-380344.

Firm Facts

Checking Who Holds Your Money

Here is the registered business, its address and its licence, so you never deal with an unknown.

Company

Legal nameSpaceslots Casino Ltd

Company numberCompany No. 62600673 (United Kingdom)

AddressHigh Street, Birmingham

Licence

RegulatorUK Gambling Commission

Licence number82117-8376-R-380344

Written Route

E-mail[email protected]

Need a Break From Gambling?

Gambling problems deserve people who are not paid by a casino. GamCare, BeGambleAware and GAMSTOP all work independently, and Spaceslots Casino lists them here so a hard moment has somewhere to go beyond our own support desk.

GamCare. Free counselling, live chat and forum support for anyone worried about their own or a family member's gambling.

BeGambleAware. Confidential advice, self-assessment tools and local service referrals for people across Britain.

GAMSTOP. One national sign-up that blocks you from gambling sites and apps licensed in Britain.

Full article

Details That Cut the Back-and-Forth

Having these five items close at hand shortens almost every conversation with our team.

Your registered account email
Times and dates of the issue
Deposit or withdrawal reference numbers
Screenshots of the screen involved
The payment method you used